COMPLAINTS HANDLING
OUR POLICY
OUR ZERO TOLERANCE APPROACH
We take all complaints seriously.
Your personal care and safety, and ours, is our priority. We are an inclusive business that takes a zero-tolerance approach to unsafe behaviour. We strive to offer a service that positively impacts the lives of our clients.
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All of our team have undergone relevant NDIS screening checks and our skills and knowledge are kept up to date in accordance with the National Disability Insurance Agency (NDIA) and National Disability Practitioners (NDP) association.
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If you wish to make a complaint, please contact us:
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Mozcare Pty Ltd
M: 0422 285 197
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If you wish to make a complaint to the NDIS Commission:
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Telephone: 1800 035 544
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Text Telephone: TTY 133 677
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Translating and Interpreting Service: 131 450
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National Relay Service: internet-relay.nrscall.gov.au and ask for 1800 035 544
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Online complaint contact form: www.ndiscommission.gov.au/participants/complaints
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Mail: PO Box 210, Penrith NSW 2750